CONCRETE & EPOXY by CSI (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or submit your information through any of our online forms, communication tools, or services.
We may collect personal information that you voluntarily provide to us when you:
Submit a contact or quote request form
Request information about our services
Contact us via phone, email, SMS, or website forms
The personal information we may collect includes:
Name
Email address
Phone number
Property address or service location
Any additional information you choose to submit
We may also collect limited non-personal information automatically, such as:
IP address
Browser type
Device information
Pages visited and interaction data
This data is used strictly for analytics, performance monitoring, and service improvement.
We use the information we collect to:
Respond to inquiries and service requests
Provide estimates, quotes, and service-related communications
Contact you regarding your request
Improve our services, website, and customer experience
Comply with legal and regulatory requirements
We do not sell, rent, or share your personal information for marketing purposes.
SMS Communications
If you provide your phone number and consent to receive text messages, Concrete & Epoxy by CSI may send you transactional and conversational SMS messages related to your inquiry, estimates, appointments, project updates, and review requests. Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP. For help, reply HELP or contact us at leads@csius.net or (972) 292-8057.
We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes. Mobile information will only be shared with service providers necessary to deliver messages.
We may share your information only in the following situations:
With trusted service providers that assist in operating our website or communication systems (including CRM and automation platforms such as Go High Level), strictly for business operations
When required by law, legal process, or governmental request
To protect the rights, safety, or property of our business
All service providers are required to keep your information confidential and secure.
Our website may use cookies or similar technologies to enhance user experience and analyze traffic.
You can disable cookies through your browser settings. Disabling cookies may limit certain website functionalities.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no online transmission or storage system can be guaranteed 100% secure, we take commercially reasonable steps to protect your data. However, no method of transmission over the Internet is completely secure.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies independently.
Depending on your location, you may have the right to:
Request access to your personal information
Request correction or deletion of your data
Opt out of communications
To exercise these rights, please contact us using the information below.
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover such data, we will delete it promptly.
We may update this Privacy Policy at any time. Any changes will be posted on this page with a revised date. Continued use of our website indicates acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
CONCRETE & EPOXY by CSI
Website: https://bestconcretedfw.com
Contact Page: https://bestconcretedfw.com/contact/
